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Archive for August 16th, 2008

Company of People

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People say I’m too nice to do business. I won’t succeed because people will take advantage of me. Here’s what I should tell them:

In my line of business, there are no long term gains when you take advantage of, exploit, or mistreat the people you work with. Workers know their value, and will leave parasitic relationships for mutual relationships. If your company exploits its employees, business partners, clients and customers, you won’t be as successful as the company that cherishes its employees, business partners, clients and customers.

I can’t think of a great nation that endured centuries from exploiting its own people. Nations collapse in violent ways when its people are upset. That’s why in my company, its own people come first. Not because I fear bloody revolutions, but because I know what it’s like to be mistreated. We will build the empire together, and we will battle the world together.

We will take care of our own. Employees come first, customers come second.

If a customer is upset with a service, more often than not, it will be traced back to an employee who is capable of doing his job, but who is also unsatisfied with his employment circumstances. That is why the employee must come first. The company should take care of its people, and let the people take care of its customers.

Written by John Lai

August 16th, 2008 at 8:31 am

Posted in Uncategorized