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The most difficult people to communicate with

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I find that in consulting, the easiest people to communicate with are people who know nothing about what you do and people who know a lot about what you do.  If you’re adept in your work, it doesn’t take much to convince either party of your expertise.  You can give the former a short and simple explanation and they will take your word for it.  You can give the latter a short and technical explanation and they will get the idea.

The people who are most difficult to communicate with are the people who know a little bit about what you do.   They know just enough to criticize what you do, but they can’t actually do what you do.

Written by John Lai

November 8th, 2010 at 10:56 am

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