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Big Commerce – 3rd Party Affiliate Solution

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Big Commerce does not come with a built-in affiliate solution.  So I went ahead to evaluate 3rd party affiliate solutions that might work.  Of all four solutions I tried, I was unsuccessful in integrating them.  Clearly, there’s a business opportunity here.  Here’s my report on the four I tried:

 

idevdirect.com – I got to the page that let’s me create an integration profile for interspire (big commerce).  I filled out the form and pressed a submit button.  I’m thrown back ot the start page, with no “success message”, BC snippet code, or anything to indicate that I actually created an integration profile.   I can’t figure out how this works…UI is terrible

 

qualityunit.com/postaffiliatepro/services – This is a great piece of software, but it doesn’t support big commerce.  I ended up using it with another shopping cart system called magento.

 

omnistar affiliate tracking – Fiddled around with it for 30 minutes. Trying to create an affiliate profile, I get a blank page.  I was on the phone on hold for the entire 30 minutes…never got in touch with a sales agent.

 

shareasale.com – I can’t figure out how to try a demo

Written by John Lai

November 28th, 2010 at 7:57 pm

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Big Commerce vs. Volusion

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I spent the past couple of days evaluating a couple ecommerce SAAS: Big Commerce and Volusion.

Big Commerce Advantages:

1) Better designs to choose from for store front
2) The CMS is slightly more intuitive
3) Can have multiple merchant account gateways for check out (great if you need separate merchant accounts for USD and CDN)

Big Commerce Disadvantages:

1) Poor support – All my phone calls/voice mails are left un-answered.   I get email responses in about 24 hours.
2) No built-in affiliate network solution

Volusion Advantages:

1) Great support – I get immediate answers to my phone calls.  When using their live online chat, it generally takes about 5 minutes to text with an operator.
2) Built-affiliate network solution

Volusion Disadvantages:

1) You can only bind one merchant account at a time.  Chance are, you’ll need to settle in one final currency.
2) CMS isn’t very intuitive to use
3) Designs for stores are a bit dry.

Written by John Lai

November 28th, 2010 at 7:50 pm

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